The travelers can modify or cancel their tickets in their client area on Rail Ninja's website. When you make a booking with us a link to access your client area is sent straight away to your email inbox.
Other options to request cancellation are via e-mail ([email protected]
), or online chat. However, keep in mind that there is a deadline for modification or cancellation requests, which is 24 hours before the train departure. In addition, we always urge you to get in touch anyway and our team will see if changes can be made as an exception or suggest some other travel solutions for your situation.